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Privacy Policy

A legal disclaimer

HC Auto Repair provides automotive repair and maintenance services in good faith and makes no guarantees beyond written warranties expressly provided at the time of service. While we strive for accuracy and quality, we are not liable for any direct, indirect, incidental, or consequential damages arising from service delays, parts availability, vehicle performance after service, or customer misuse. Any advice or information offered verbally, in writing, or via our website is for general reference only and should not be considered a substitute for professional evaluation. HC Auto Repair is not responsible for the actions or services of third-party vendors, such as tow trucks or parts distributors. Vehicles left on our property more than 3 days after service completion may incur storage fees and be subject to action under Texas Transportation Code § 683 (relating to abandoned vehicles). By using our services, you agree to these terms and acknowledge that this disclaimer is governed by the laws of the State of Texas.

Privacy Policy - the basics

At HC Auto Repair, we are committed to protecting the privacy and personal information of our customers. Our privacy policy outlines how we collect, use, store, and share information—such as your name, contact details, vehicle history, and payment information—when you schedule services, visit our shop, or interact with us online. We use this information solely to provide high-quality automotive services, communicate with you effectively, and ensure efficient business operations. We do not sell your personal data, and we take appropriate security measures to protect it. As a Texas-based business, we comply with all applicable state and federal privacy laws and encourage you to review our full privacy policy to understand your rights and how your information is handled.

Privacy Policy

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, phone number, email address, home address, vehicle information, and payment details.

  • Service History: Records of past repairs, diagnostics, parts replaced, and appointments.

  • Technical Data: If you visit our website, we may collect IP address, browser type, and usage behavior through cookies or analytics tools.

2. How We Use Your Information

Your information is used to:

  • Schedule and manage appointments

  • Diagnose and repair your vehicle accurately

  • Process payments and send invoices

  • Communicate with you regarding your service or inquiries

  • Improve our customer service and operations

  • Comply with legal and regulatory requirements

3. Information Sharing

We do not sell or rent your personal data. However, we may share your information with:

  • Service providers (e.g., payment processors, parts suppliers)

  • Insurance companies (with your consent, for repairs or claims)

  • Government agencies when required by law

All third parties are expected to safeguard your data and use it only for the purpose it was provided.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or loss. However, no system can guarantee 100% security, and we encourage you to take precautions with your own data as well.

5. Your Rights & Choices

You may request to:

  • Review or correct your personal information

  • Opt out of marketing communications

  • Request deletion of your data (unless required to retain it by law)

To make such a request, please contact us at hcgen@highlandcrossing.co or 972 703 0864

6. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.

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